Privacy Policy

Privacy Policy

At Pamawel Innovations Private Limited, we respect your privacy and are committed to handling your personal data responsibly. This Privacy Policy describes how we collect, process, use, retain and disclose information obtained from or provided by you when you visit or use www.being-painfree.com (the "Site") and any other digital services or platforms operated by us (collectively, the "Platform").

In this Privacy Policy, "you" and "your" refer to any person who visits, accesses or uses the Platform and whose personal data is handled by us. By visiting or using the Platform, you understand and acknowledge the practices relating to your personal data described in this Privacy Policy. If you do not wish to be bound by these practices, please do not use or access the Platform. Where your consent is required under applicable law, we will obtain such consent before processing your personal data for the relevant purpose. Certain types of personal data or processing activities may require a separate or specific consent under applicable law. In such cases, the required consent will be obtained through an appropriate and separate mechanism. This Privacy Policy should be read together with our Terms of Use and forms part of the terms governing your use of the Platform.

Our Privacy Commitment

At Be.ing painfree, we believe your personal information should stay personal. We take care to handle the information you share with us responsibly and do not use your identifiable details, such as your name, phone number, email address, address or precise location for public displays, testimonials, marketing or promotional activities without your permission where required. If we use information for things such as purchase notifications or similar website features, it will be presented in a non-identifiable format and will not be intended to reveal who you are.

Categories of Personal Data and Purposes of Processing

The nature of personal data we collect and process depends on your interaction with Be.ing painfree now, including your use of our Site, purchase of our Products, communications with us, or participation in any features or activities we may offer. The categories of information and the purposes for which we may process them are set out below.

Device and Usage Information

When you access or use the Site, we may collect certain technical and usage-related information, including your IP address, device type, operating system, browser information, date and time of access, pages viewed, referring website, and information relating to your interaction with the Site. We may process this information to enable the proper functioning of the Site, maintain its security, detect and prevent fraud or misuse, analyse usage, and improve the performance and user experience of the Site.

Information related to Account and Contact

When you place an order, submit an enquiry or form, contact us, subscribe to our communications, or otherwise interact with us, we may collect personal data provided by you, including your name, email address, telephone number, billing or delivery address and other contact information. We may also retain records of communications or correspondence exchanged with you. Such information may be processed to manage your relationship with us, process and fulfil your orders, respond to enquiries, provide customer support, address complaints or concerns, resolve disputes, and for other purposes connected with the services we provide.

Transaction and Payment Information

When you purchase our Products, we may collect information relating to your transaction, including order details, products purchased, delivery information, transaction identifiers and payment status. Payments may be processed through authorised third-party payment service providers. Where payment processing is carried out by such providers, your payment information will be handled in accordance with their applicable terms and privacy practices. We do not ordinarily retain complete payment credentials such as full card details on our systems. Transaction information may be used to process and fulfil orders, facilitate payments and deliveries, manage returns or cancellations, maintain appropriate business and transaction records, and comply with applicable legal, accounting and regulatory requirements.

Health, Wellness and Product-Related Information

Where you voluntarily provide information relating to your menstrual health, period pain, symptoms, wellness or experience with our Products, we may collect and process such information for the purposes for which it is provided. This may include information shared while seeking customer support, providing product feedback, participating in surveys or other activities, or communicating with us regarding your experience. Such information may be used to respond to your queries, provide relevant information regarding our Products and services, understand product experiences, improve our Products and services, and for other purposes permitted under applicable law.

Communications and Interactive Features

We may collect and retain information contained in communications you send to us through the Site, email, customer support, messaging services, social media or other communication channels. The nature of such information will depend on what you choose to share with us. We may process it to respond to your requests, provide assistance, address concerns, maintain appropriate records, understand customer feedback and improve our Products and services. Where you interact with us through a third-party platform, the information shared through that platform may also be subject to the privacy practices of the relevant third party.

Aggregated and Anonymised Information

To the extent permitted under applicable law, we may use information in an aggregated, anonymised or otherwise non-identifiable form to understand usage patterns, identify trends, evaluate customer preferences, assess demand, analyse Product and Site performance, and support our business planning and development activities. Any processing of personal data for marketing or promotional communications will be carried out in accordance with applicable law and, where required, on the basis of the appropriate consent. We process personal data only to the extent reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable law.

Use and Sharing of Information

We may use the personal data we collect to provide and improve our Products and services, process and fulfil orders, respond to your requests, understand how our Site is used, and support our business operations. Depending on the purpose and as permitted by applicable law, your personal data may be shared with third parties who assist us in operating our business, including payment service providers, delivery and logistics partners, technology and hosting providers, customer support providers, analytics providers and other service providers engaged by us. We may also disclose information where required to comply with applicable law, legal process or a valid request from a competent authority. We may use information to understand customer preferences and interactions, evaluate the performance of our Site and Products, conduct internal analysis and research, identify trends, and support the development and improvement of our Products, services and customer experience. We may also combine information you provide to us with information obtained through your interactions with our Site, Products or services, or from other lawful sources, where reasonably necessary for the purposes described in this Privacy Policy. We do not sell, rent or trade your personal data to third parties for their independent commercial use.

Marketing and Promotional Communications

Where permitted by applicable law, we may use your contact information to send you information about our Products, services, offers, launches or other updates that may be relevant to you. You may choose not to receive promotional communications from us at any time by using the unsubscribe option provided in the communication or by contacting us. This will not affect essential communications relating to your orders, transactions or services.

Reviews, Testimonials and User-Generated Content

If you voluntarily share a review, testimonial, feedback, photograph, video or other content with us, we may use such content to communicate about our Products, improve our offerings or for marketing and promotional purposes. Where such content identifies you, we will seek appropriate permission or consent where required by applicable law before using it publicly for promotional purposes. Where content is presented in an anonymised or non-identifiable form, reasonable steps will be taken to ensure that it does not identify you. You may contact us if you wish to request removal of content that you have shared with us, subject to applicable law and our legitimate requirements.

Aggregated and Anonymised Information

We may use information that has been aggregated, anonymised or otherwise rendered non-identifiable for analytics, research, understanding customer needs, evaluating Product performance, identifying trends, and developing or improving our Products and services. Such information will not be used to identify you.

Children and Persons Requiring Legal Representation

Our Site and services are not intended to be independently accessed or used by individuals who are not legally competent to provide consent or enter into applicable agreements. Where such an individual accesses or uses our Site or services, this should be done with the involvement of a parent, legal guardian or other person legally authorised to act on their behalf ("Authorised Representative"). The Authorised Representative is responsible for providing any consent or authorisation required under applicable law. Where applicable law requires parental or guardian consent for the processing of a child's personal data, we will seek and rely on such consent in the manner prescribed by law. If we become aware that personal data has been collected from a child without the required consent or authorisation, we may take appropriate steps to restrict access to such data and delete it where required or permitted by applicable law. We do not knowingly undertake any processing of children's personal data that is prohibited under applicable law.

Sharing with Service Providers and Third Parties

Subject to applicable law, we may share personal data with third-party service providers, processors or partners where necessary to support the operation of our Site and the services we provide, and only for the purposes set out in this Privacy Policy. Such third parties may process personal data on our behalf and are required to do so in accordance with our instructions, applicable law, and appropriate contractual obligations relating to confidentiality and security. We do not sell personal data to third parties.

Website Purchase Notifications

From time to time, the Site may display purchase-related notifications or similar social-proof features. Where such features are used, they may include limited information such as a generic first name, initials or broad location information. Any information displayed through these features will be presented in a manner that is not intended to identify the individual customer. Such notifications are used to support website functionality and provide general information about customer activity.

Marketing Communications

We may use your contact information to communicate with you about our Products, services, offers, launches or other information that may be relevant to you, in accordance with applicable law. You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us. You may continue to receive essential communications relating to your orders, transactions or use of our services where necessary.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide our Products and services, maintain relevant business and transaction records, comply with applicable legal or regulatory requirements, resolve disputes and protect our legitimate interests. Where personal data is no longer required for these purposes, we may delete it, anonymise it or otherwise render it non-identifiable, subject to applicable law.

Your Rights and Grievance Redressal

Subject to applicable law, you may have certain rights in relation to your personal data, including the right to access, correct or update your information, request deletion, and withdraw consent where consent is the basis for processing. You may also contact us if you have any questions, concerns or grievances regarding the manner in which your personal data is processed. Where you withdraw consent or request deletion of certain information, some features or services may no longer be available where that information is necessary for providing them. You may exercise your rights or raise a grievance by contacting us using the details provided in the Contact and Grievance Officer section below. We will address such requests and grievances in accordance with applicable law.

Deletion of Personal Data

You may contact us to request deletion of your personal data, subject to applicable law and any information that we are required or permitted to retain for legal, regulatory, security, dispute-resolution or other legitimate purposes. Upon receiving a deletion request, we will review and process it in accordance with applicable requirements. Where deletion is not possible or is not required under applicable law, we may retain the relevant information for the applicable period.

Cookies and Similar Technologies

Our Site may use cookies and similar technologies to help us operate the Site, remember certain preferences, understand how visitors use our Site, measure performance and improve your experience. Cookies may also be placed by third-party services that we use on the Site. Such third parties may process information collected through these technologies in accordance with their own privacy policies. You may control or disable cookies through your browser settings. Please note that restricting certain cookies may affect the availability or functionality of some parts of the Site.

Security

We maintain reasonable technical, organisational and administrative safeguards designed to protect personal data against unauthorised access, misuse, alteration, disclosure or destruction. The measures we use are intended to be appropriate to the nature of the information we process and the risks associated with its processing. However, no method of transmission, storage or electronic processing can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your personal data, we cannot guarantee absolute security.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, Products, technology or applicable legal and regulatory requirements. The updated Privacy Policy will be made available on the Site along with the revised “Last Updated” date. Where a change materially affects how we process personal data and applicable law requires additional notice or consent, we will provide such notice or obtain such consent in the manner required by law.

Contact and Grievance Officer

If you have any questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, you may contact us at:

Pamawel Innovations Private Limited
Grievance Officer: Sharmistha Mondal
Email: hello@pamawel.com
We will handle and respond to requests and grievances in accordance with applicable law.  The Grievance Officer will redress grievances within the timelines prescribed under applicable law, including, where applicable, within thirty (30) days of receipt of the grievance.