Return & Refund policy
Order Cancellation
Physical Products
-> Orders can be cancelled only before the item is shipped
-> Orders already shipped cannot be cancelled
Refund Policy
No-Refund Policy / For Money Back Guarantee refer below
We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:
-> Product Not Received
-> If the product is lost in transit
-> If the wrong product is delivered
-> If the product is damaged during shipping
Refund Process (When Applicable)
If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days
Return Policy
We are committed to ensuring customer satisfaction and stand by the quality of our products.
Below is our return policy to guide you through the return and replacement process:
Eligibility for Return
-> Returns are accepted only for defective, damaged, or incorrect products received.
-> The return request must be initiated within 24 hours of receiving the product.
Return Process
-> If your return request is approved, the replacement process will be initiated within 2-3 business days.
-> Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.
Important Notes
-> Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
-> We are not responsible for delays caused by external factors beyond our control.
We aim to make the return and replacement process as seamless as possible.
Money Back Guarantee Returns & Refunds Policy
- Do you offer returns on all products?
No.
Returns and refunds are not available on individual products, combo packs, promotional offers, subscription purchases, or partially used products.
Our Money Back Guarantee is exclusively available on the Advanced Combo Kit purchased for the first time directly through our official website.
Which product is eligible for the Money Back Guarantee?
Only the Advanced Combo Kit is eligible.
All other purchases are considered final sale and are not eligible for returns, exchanges, or refunds unless the product is damaged during transit or a wrong item is delivered.
- How many times can I claim the Money Back Guarantee?
The Money Back Guarantee can be claimed only once per customer, household, phone number, email address, payment method, and shipping address.
Repeat claims will not be accepted.
- Why does the Money Back Guarantee apply only to the Advanced Combo Kit?
Period discomfort is complex and can arise from multiple factors including:
Uterine contractions and cramping
Inflammation
Hormonal fluctuations
Digestive discomfort and bloating
Individual symptom patterns
The Advanced Combo Kit is designed as a comprehensive period care system, where each product addresses a different aspect of the period experience.
Because symptoms and underlying causes vary from person to person, the Money Back Guarantee is available only on the complete Advanced Combo Kit and not on individual products.
- Do I need to use all 3 products to be eligible for the Money Back Guarantee?
Yes.
Use of all products included in the Advanced Combo Kit is mandatory.
The Money Back Guarantee is intended to evaluate the effectiveness of the complete system and not any individual product.
Claims may be rejected if:
One or more products were not used.
Products were used inconsistently.
Products were not used according to the recommended directions.
- Why is use of all 3 products mandatory?
Period symptoms rarely arise from a single factor.
For example, one person may primarily experience intense cramping, while another may experience bloating, inflammation, digestive discomfort, or a combination of symptoms.
The Advanced Combo Kit has been designed so that each product contributes to a different aspect of period wellness.
Using only selected products does not constitute a complete evaluation of the Advanced Combo Kit and therefore does not qualify for the Money Back Guarantee.
- Is a doctor verification call mandatory?
Yes.
A mandatory recorded verification call with our clinical team will be required before a refund request can be approved.
This helps us:
Verify proper product usage.
Understand symptom severity.
Assess whether the products were used according to instructions.
Determine whether meaningful improvement was experienced.
Ensure fair and consistent application of the Money Back Guarantee policy.
Failure to participate in the verification process may result in the refund request being declined.
- What happens during the doctor verification call?
During the call, our doctor or qualified clinical representative may discuss:
Your period symptoms before using the products.
Your pain severity using a standard 0-10 pain scale.
Changes in pain intensity, duration, and daily functioning.
Changes in bloating and digestive discomfort.
Use of painkillers before and after using the products.
Whether all products in the Advanced Combo Kit were used as directed.
The purpose of the call is solely to verify eligibility under the Money Back Guarantee policy.
- How will "no relief" be determined?
Refund eligibility will not be based solely on a customer's statement that they experienced "no relief."
Our clinical team may consider multiple factors including:
Pain Intensity
Change in pain score on a 0-10 scale.
Reduction in frequency or duration of pain episodes.
Functional Improvement
Ability to attend work, college, school, meetings, exercise, or daily activities.
Reduced need for bed rest during periods.
Medication Use
Reduced dependence on painkillers or other symptom-management methods.
Bloating & Digestive Comfort
Reduction in abdominal fullness, tightness, or discomfort.
Overall Period Experience
Improvement in comfort, mobility, and ability to carry out routine activities.
Any objectively measurable improvement may be considered evidence of benefit.
- What if I experience some relief but not complete relief?
Every body responds differently.
The Money Back Guarantee is intended for customers who do not experience a meaningful improvement despite using the products as directed.
Partial improvement, even if symptoms are not completely eliminated, may indicate that the products have provided benefit.
- What documents may be required for verification?
We may request:
Order number
Product photographs
Remaining product photographs
Packaging photographs
Batch details
Usage information
Any other information reasonably required to verify eligibility
- When will my refund be processed?
Refunds are processed only after doctor / clinical team confirmation.
Return request approval.
Product collection.
Receipt at our warehouse.
Physical inspection and verification.
Once approved, refunds are initiated to the original payment method.
- Can my claim be rejected?
Yes. Refund requests may be rejected if any of the following conditions apply:
More than 50% of any product included in the Advanced Combo Kit has been used, consumed, discarded, or is unavailable for verification.
One or more products from the Advanced Combo Kit were not used as directed.
All products included in the Advanced Combo Kit were not used.
Products were used inconsistently or contrary to the recommended instructions.
The returned products, packaging, labels, batch numbers, or identifying information are missing, illegible, altered, or unavailable for verification.
Products are not returned for inspection when requested.
Returned products show signs of tampering, substitution, contamination, misuse, intentional damage, unauthorized modification, or resale activity.
Product quantities do not reasonably correspond with the reported usage.
False, misleading, incomplete, contradictory, or unverifiable information is provided during the claim process.
The customer fails to provide requested photographs, videos, usage details, order information, or other documentation required for verification.
The customer refuses, misses, or fails to complete the mandatory verification call with our doctor or authorized clinical representative.
During the verification process, it is determined that the products were not used according to the recommended directions.
During the verification process, it is determined that meaningful improvement was experienced, including but not limited to reduction in pain intensity, reduction in pain duration, reduced reliance on painkillers, improved daily functioning, improved comfort, or reduction in bloating-related symptoms.
The claim relates to an order that is not the customer's first eligible Advanced Combo Kit purchase.
Multiple claims are submitted by the same customer, household, shipping address, phone number, email address, payment method, or any associated account.
The order was purchased through a marketplace, retailer, distributor, reseller, third-party platform, or any source other than the official website.
There is reasonable evidence of abuse, manipulation, policy circumvention, fraudulent activity, commercial use, or any attempt to obtain a refund contrary to the intent of the Money Back Guarantee program.
To ensure fairness to all customers, eligibility for the Money Back Guarantee will be determined based on product usage verification, return inspection, clinical verification, supporting documentation, and compliance with all policy requirements. The company's determination regarding eligibility shall be final.
- Abuse Prevention & Fair Use Policy
The Money Back Guarantee is intended exclusively for genuine first-time customers evaluating the Advanced Combo Kit in accordance with the recommended usage instructions.
To protect the integrity of the program and ensure fairness for all customers, every claim is subject to verification, review, and approval.
We reserve the right to reject, suspend, investigate, or permanently restrict any claim where there is evidence or reasonable suspicion of:
Multiple refund requests by the same customer.
Multiple accounts associated with the same individual, household, phone number, email address, payment method, IP address, shipping address, billing address, or related identifiers.
Attempts to circumvent the one-time Money Back Guarantee limitation.
Excessive, inconsistent, unexplained, or unverifiable product consumption.
Failure to use the products in accordance with the recommended directions.
Use of only selected products from the Advanced Combo Kit.
Sharing, transferring, gifting, reselling, or commercially distributing products purchased under the Money Back Guarantee program.
Submission of altered, misleading, incomplete, inaccurate, or false information.
Submission of manipulated photographs, videos, documents, or other evidence.
Product tampering, substitution, relabelling, contamination, intentional damage, or attempts to return products other than those originally supplied.
Refusal to participate in the mandatory verification process, including clinical assessment and product inspection.
Any activity that, in our reasonable judgment, constitutes abuse, misuse, bad-faith conduct, fraud, policy manipulation, or an attempt to obtain a refund contrary to the intended purpose of the Money Back Guarantee.
We reserve the right to request additional information, supporting documentation, photographs, videos, proof of identity, proof of purchase, product returns, or any other information reasonably required to assess claim eligibility.
Any refund approved under the Money Back Guarantee is granted solely at the conclusion of a successful verification process and does not create any entitlement to future claims.
Where abuse, fraud, misrepresentation, or policy circumvention is identified, we reserve the right to reject the claim, cancel associated orders, deny future purchases, permanently disqualify the customer from promotional programs, and take any other action permitted under applicable law.
All determinations relating to eligibility, verification, misuse, abuse, or fraud shall be made by the company in its reasonable discretion and shall be final.